Support team

Lorraine has worked for Woodlands since March 1998. She started as a receptionist, moved on to nursing and is now a Practice Manager. Lorraine gained her ILM level 5 Diploma in Leadership and Management in February 2009, passing with distinction. Outside of work Lorraine has a passion for horses and a new found love of polo.

She also enjoys the life and loves of four dogs and regularly takes part in reformer Pilates. To relax Lorraine enjoys entertaining and cooking and likes nothing more than putting together a Thai dinner for friends.

Dot is a qualified pharmacy dispenser and has worked in community pharmacy since 2013. She joined the team here at Woodlands in October 2016, mixing her pharmacy experience with her love for animals works perfectly. Dot and her husband, along with their two daughters and two family dogs, enjoy going for walks on the moors, coast paths or beaches. In her spare time Dot enjoys reading, cycling, eating out with friends, yoga and meditation.

Mary joined the Woodlands team in October 2016. She loves her role within the practice; leading the reception teams at both branches and is dedicated to providing the best level of customer service to our clients and their pets. Mary is an accredited Blue Cross Pet Bereavement Support advisor. Mary graduated from Exeter University in 2008 with a degree in Ancient History. When not working, Mary likes travelling and also enjoys swimming, horse riding and exploring the beautiful Devon countryside and beaches with her dogs.

Marie has worked at Woodlands since January 2015 as the administrator for the group. She has a passion for animals so it’s good to say that she enjoys her job and is honoured to work with a fantastic team who all share her passion. Marie lives in Plymouth with her family and ever extending menagerie, including dogs, cats, rabbits and four fish tanks, so she is kept very busy! On the rare occasion she has any spare time Marie enjoys socialising, spending time with her family, shopping and horse riding.

After graduating from Exeter University with an Honours Degree in Sociology, Hayley worked for a Pneumatics company in engineering sales and purchasing. She has always been passionate about animals so when a receptionist position became available in 2012 at Woodlands she jumped at the chance. Needless to say Hayley absolutely loves her job and has never looked back. Hayley loves the people contact just as much as meeting all their wonderful pets. Outside of work Hayley is a busy mum of two daughters, they have a cat called George who they love and adore very much, even though he can be rather feisty at times.

Jane has been a receptionist at Woodlands since July 2001. Jane enjoys how no two days are the same working at Woodlands, she is constantly learning and updating her skills and knowledge. Jane has lived in Ivybridge since 1988, she finds Ivybridge has been a wonderful place to bring up her children with the moors in one direction and the coast in the other.

Jane loves exploring all the amazing towns and countryside in the South West. Over the years Jane has built up quite a menagerie of pets, at present she has one dog, two cats and one tortoise.

Kelly joined the Woodlands family in 2006; she enjoys being part of an amazing team of professionals and loves how varied her job can be from day to day. Outside of work Kelly loves spending time with my family and friends and has a lot of varied interests which keeps her busy. Kelly has one cat who came into the practice through the RSPCA and decided that she would make a good owner!

Karen is a receptionist at Woodlands hospital branch, having joined in May 2018. She thoroughly enjoys working here and loves the interaction with the animals and clients. Karen has two cats, Alfie and Dottie, and a dog called Ruby. In her spare time Karen enjoys walking with her dog, the gym, socialising and holidaying.

Charlette joined Woodlands in November 2018. She works between the hospital and the Ivybridge branch which she thoroughly enjoys as each day brings something new. Charlette enjoys meeting all clients and their pets that come through the doors and loves being part of a great team. In her spare time charlette enjoys socialising with friends and family and walking her dog Cooper.

Alison joined Woodlands in 2016 as an Administrator to handle insurance claims on behalf of clients. Outside of work she lives on an organic farm in the South Hams with 400 sheep, 2 horses and 6 dogs.

Karen has worked at Woodlands since June 2010. She enjoys meeting all of the pets and their owners. At home Karen lives with her family and has two old cats, a Labrador and a tortoise.

Jo joined Woodlands as a receptionist in August 2014 supporting the team at the main hospital branch. Having previously worked at Plymouth University she jumped at the opportunity to fulfil her dream of working in a veterinary environment. Jo enjoys building rapport with clients and their pets and finds the variety of the job both interesting and rewarding. When she is not working she enjoys spending time with her family which includes her dog Charlie and house rabbit Mr George.

Tracie has worked as a veterinary receptionist at Woodlands since 2002. Outside of work Tracie enjoys anything that involves being outdoors and raising her adrenaline levels! Most recently Tracie took part in a charity skydive and a tandem para-glide (the para-glide was just for fun though). Tracie currently doesn't have any pets after losing her lovely Collie, and probably won’t look to get another one just yet as she has plans to travel in the future.

Ruth joined Woodlands in June 2010 working part-time. She has previously worked as a dog trainer at Hearing Dogs for Deaf People and trained as an animal physiotherapist with the National Association of Veterinary Physiotherapists. Ruth runs her own animal physiotherapy business part-time http://www.physio-fit-k9.co.uk. Ruth has a Border Terrier called Haggis, and two beautiful Ragdoll cross cats, Magic and Merlin.

Caroline has worked at the Plymouth branch of Woodlands since 2008. In her spare time Caroline enjoys making things with stained glass, gardening, walking and spending time with friends and family. She has an adorable pedigree British Short Hair cat that needed re-homing.